Refund Policy

Introduction

At BahrainConnect, we strive to ensure your satisfaction with our services. This Refund Policy outlines our procedures regarding refunds for any paid services or products that may be offered through our website. By using our services, you agree to the terms of this Refund Policy.

Digital Products and Information Services

BahrainConnect may offer digital products such as reports, guides, or premium content related to mobile communication services in Bahrain. For such digital products:

• Due to the nature of digital products, all sales are generally final and non-refundable once the digital content has been accessed or downloaded.
• If you have not downloaded or accessed the digital content and wish to request a refund, you must do so within 14 days of purchase.
• If the digital product is found to be defective or not as described, you may be eligible for a refund or replacement at our discretion.

Subscription Services

For any subscription-based services we may offer:

• You may cancel your subscription at any time through your account settings or by contacting our customer support.
• Cancellation will stop future billing, but you will not receive a refund for the current billing period.
• If you cancel within 14 days of the initial subscription purchase (the "cooling-off period"), you may be eligible for a prorated refund for the unused portion of your current billing period.
• No refunds will be provided for any partial or unused periods of subscription after the cooling-off period has expired.

Consulting Services

For any consulting or personalized advisory services:

• Deposits for consulting services are generally non-refundable as they secure your appointment time.
• If you need to reschedule a consulting session, you must do so at least 48 hours in advance; otherwise, you may forfeit your payment for that session.
• If we are unable to provide the consulting service as agreed upon, we will offer a full refund or reschedule at your convenience.
• If you are dissatisfied with the consulting service provided, please contact us within 7 days of the service delivery to discuss potential partial refunds or additional support.

Events and Webinars

For any paid events, workshops, or webinars:

• Refunds may be requested up to 14 days before the scheduled event date.
• Cancellations made between 14 days and 7 days before the event may receive a 50% refund.
• No refunds will be provided for cancellations made less than 7 days before the event.
• If the event is canceled or rescheduled by BahrainConnect, you will be offered a full refund or the option to attend the rescheduled event.
• You may transfer your registration to another person at no additional cost by notifying us at least 48 hours before the event.

Technical Issues

If you experience technical issues that prevent you from accessing or using a paid product or service:

• Contact our support team immediately at [email protected].
• We will work with you to resolve any technical issues.
• If we cannot resolve the technical issues within a reasonable timeframe, we may offer a full or partial refund at our discretion.
• To be eligible for a refund due to technical issues, you must report the problem within 7 days of purchase and cooperate with our support team in their attempts to resolve the issue.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with the subject line "Refund Request."
2. Include the following information in your request:
   • Your full name
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
3. Our team will review your request and respond within 5 business days.
4. If your refund is approved, the credit will be automatically applied to your original method of payment within 10-14 business days, depending on your payment provider's policies.

Exceptions

We reserve the right to refuse a refund request if we have reason to believe that:

• The request is fraudulent or made in bad faith
• The product or service has been used extensively
• Multiple refund requests have been made by the same customer
• The refund request is made outside of the timeframes specified in this policy
• The issue cited as the reason for the refund was clearly described in the product or service description before purchase

Currency and Processing Fees

All refunds will be issued in the same currency as the original payment. We do not refund any currency conversion fees or payment processing fees that may have been charged by your payment provider.

In some cases, a small processing fee may be deducted from your refund amount to cover transaction costs. This will be clearly communicated to you before processing the refund.

Free Services

The majority of content and services on BahrainConnect.com are provided free of charge. This refund policy applies only to paid products or services that may be offered through our website.

Promotional Offers and Discounts

Products or services purchased with promotional codes, discount offers, or as part of a bundle may be subject to special refund terms, which will be communicated at the time of purchase. Generally, such items may only be eligible for partial refunds or store credit.

Changes to This Policy

We may update our Refund Policy from time to time. Any changes to this policy will be posted on this page with an updated revision date. We encourage you to review this Refund Policy periodically for any changes.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]

Phone: +446575983838

Address: 237 Harris Flats, Cooperbury W1D 4PR